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    *Picture is for illustration purpose only.

    Rose Gold Leaf String Lights

    RRP FROM $49.95 EACH
    DéCOR CLUB PRICE FROM $47.45
    Collection: Click & Collect - Select store at checkout.
    Postage: FREE shipping for orders over $250.

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    Select Size

    6M
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    Fast shipping within 72hrs on most items

    Overview

    Description

    Decorate your home with the rose gold leaf string lights to increase the festive atmosphere and make your home feel cosier. Copper finish on metal, color protection treatment feather shape, ideal for party, wedding, christmas etc.

    Features:
    • Batteries Required: 3xAA Battery Operate( not included)
    • Colour: rose gold
    • Size: 6M

    Care

    Curtain and Blinds Maintenance Tips

    We want to help you prolong the life and appearance of your curtains and blinds so we have provided some hints and tips on curtain and blinds maintenance. If you require any further information please contact our service team at Curtain Wonderland.

    Blockout Curtains

    Care:
    • Keep your drapes dust-free by regular gentle vacuuming with the appropriate attachment.
    • Refer to the ‘Care Instruction Label’ fixed to the rear of your curtains, before laundering them.
    • Do not handle fabric with dirty hands, as this will soil the fabric.
    • Cold or warm hand wash with wool approved detergent. Do not soak. Do not bleach. Do not wring or rub.
    • Do not tumble dry. Drip dry in shade fabric side down. Do not use pegs or fold over clothes line.
    • For best results re-hang to dry.
    • Avoid wet coated sides touching.
    • Warm iron on fabric side only. Possible shrinkage 4%.

    How to clean Blockout curtains

    • We recommend a regular gentle vacuum with the appropriate attachment.
    • We recommend hanging the curtain with curtain hooks onto the clothesline to air them out (do not use pegs or hang over the clothesline).
    • We recommend spot cleaning with baby wipes if you have dirty marks on the fabric.
    • We do not recommend washing blockout curtains because the coated sides stick together when they are wet.

    Sheer Curtains

    Care:
    • Refer to the ‘Care Instruction Label’ fixed to the rear of your curtains, before laundering them.
    • Warm hand wash.
    • Do not bleach or soak.
    • Do not wring or rub.
    • Drip dry in shade
    • Do not tumble dry. Warm iron.
    • Do not dry clean
    • Possible shrinkage 3%.

    Delivery

    Curtain Wonderland only delivers within Australia. Prices include GST. Below are the curtain and blinds delivery rates and guidelines.

    Standard (Weight) & Cost

    All postage and handling - $15.00 Free shipping for all orders over $250!

    Delivery Periods

    • Once we have confirmed your payment, delivery on ready-made items will take 3~7 business day to despatch.
    • We endeavour to keep to these delivery periods, however external factors, which are out of our control, can sometimes impact on these time frames.
    • Should your order not arrive in the time frame as quoted above, please contact Curtain Wonderland.

    Australia-Wide Curtain and Blinds Delivery

    • Your product will be delivered via courier or Australia Post, depending on your location.
    • To minimise delays, please provide any special delivery instructions along with your information.
    • Courier companies will not call prior to delivery to confirm delivery times. If you are not at the address to collect your product, a calling card will be left. If you agree to have your order left and not signed for, you will be responsible for your product once it has been delivered.
    • If any product is returned to us for any reason, without being delivered, you will be required to cover the cost of new delivery charges before your product is dispatched again.

    Returns policy

    Exchange And Refunds

    14 DAY REFUND / EXCHANGE POLICY – readymade products for in store purchase

    At curtain wonderland, we believe the end of a sale is just the beginning of our commitment to you, as a valued customer we want you to be completely satisfied with your purchase. So in addition to your rights under the Australian consumer law we offer a 14-day exchange/refund policy period for change of mind, all we need from you is to:
    • Return the goods to the same store of purchase
    • Provide us with the original purchase receipt
    • Ensure the goods are returned in packaging as purchased
    • Provide us with the original purchase receipt.
    • Provide the same method of payment as you used for your purchase (refunds will be credited using the original method of payment)
    • Be aware that cash refunds greater than $199 / Eftpos refunds greater than $449 will be reimbursed via cheque or direct deposit and will be processed by curtain wonderland head office.
    • Provide photo ID for all refunds over $199
    For hygiene/ health reasons we do not exchange or refund quilt inserts, mattress toppers, pillow protectors and pillows unless they are faulty products. Please choose carefully when selecting these products. We do not offer refund, exchange or repair on goods that were sold as faulty or imperfect Exchanges outside the 14-day period will be honoured in the form of a credit note which can be used for a period of not exceeding 3 months in any of our curtain wonderland stores.

    REFUND / EXCHANGE POLICY –?Clearance product

    No exchange or refund for clearance items.

    REFUND / EXCHANGE POLICY – Custom made product

    We will meet all obligations set out by the Australian consumer laws, however, we do not offer a refund or return on goods that have been custom made on your behalf, this may include but is not limited to, change of mind. We do not provide a refund or repair on goods that have been resized using measurements provided directly by you that are incorrect, if we make goods the wrong size, we will replace goods for you at our cost.

    WARRANTY CLAIMS

    We will meet all obligations set out by the Australian Consumer Laws; these include but are not limited to:
    • Repair /replacement of goods that are deemed faulty by manufacture
    • Goods that are not fit for their intended use
    • Goods that do not do what we said they would do at the time of purchase
    • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable and the failure does not amount to a major failure.
    We are proud to offer a 2-year warranty period from the purchase date on our products; this warranty does not include:
    • Normal wear and tear including fading of fabric and other materials
    • Any variation in wood grain, wood stain or slight warping that may occur in any type of wood /timber
    • Slight fabric colour shades and texture variations that may occur from batch to batch, therefore exact colour match may not be possible
    • Accidental damage, misuse or incorrect installation
    Validation of claims may include the store sending your returned goods to head office for assessment.

    Photo Disclaimer

    *Picture is for illustration purpose only.

    *Actual colour may vary from those pictured due to changes in lighting and device used to view the item.

    FAQs

    Return & Exchange

    How and where do I return my online purchase?

    1. You can either choose to drop the items off at your local Curtain Wonderland store or;
    2. You can post the items back to your nearest Curtain Wonderland store at your own cost for a change of mind return.
    3. Please ensure the tax invoice is included along with the items when you drop or post the items back to the store.

    How do I exchange my online purchase?

    1. Exchanges for online purchases can only be done in store.
    2. You can exchange your online purchase only if it is the same value.
    3. If there is a price difference, our store will have to submit a refund request to our refund team and then you can purchase another item in the store.
    4. Your Online refund may take up to 3 to 7 business day to process.

    Can MY Return or Exchange request be rejected?

    Yes, our staff may reject your request for one of the following reasons:

    1. Your request is made 14 days after you received all goods ordered.
    2. The returned items are not in re-sellable condition.
    3. If it is a clearance item (these items are clearly marked on your invoice).
    4. Or if it is a quilt insert, mattress topper, pillow protectors or pillows. We do not accept returns or exchanges for these items for hygiene/health reasons unless it is faulty.

    What does "Re-sellable Condition" mean?

    1. The item you wish to return, or exchange has all of its original packaging, and is packed the way it was received.
    2. No damage has been done to the item and its packaging.

    What do I need to do if received Faulty or Wrong items?

    If you have received a faulty or wrong item, please contact us immediately by:

    1. Sending an email to e-reception@curtainwonderland.com.au within 48 hours of receiving your items.
    2. Make sure your tax invoice or invoice number and a photo is attached in the email.
    3. Our online team promises to respond to your email enquiry within 2 business days.

    Please note, our stores use recycled cardboard boxes to deliver Venetian and Roller Blinds. Please open the cardboard boxes to check the actual packaging before making an enquiry.

    What if the colour of curtains I have received is different to the website?

    Colour variation may occur due to different colour calibration between the product and the screen, or due to different dye lot batches. Therefore,

    1. Return due to a slight colour difference will be categorised as a change of mind (return postage at your own cost).
    2. Return due to a significate colour difference will be categorized as wrong item received (return postage will be cover by us).

    Shipping & Delivery

    How can I find my order status?

    1. If you are a Décor Member, you will be able to track your order and view your tax invoice from our website by simply logging into your account.
    2. If you made an online purchase as a guess customer, you will receive an Auto-email from us with your tracking number once your order has been dispatched.

    When will I receive my order?

    We will try our best to dispatch your order within 3 business day period, however, we cannot guarantee the delivery date. Please refer to the ETA provided by the courier service.

    What do I do if I have not received my order by the ETA?

    Please contact the courier company directly to see if they can chase your parcel.

    If you do not get a response from the couriers customer service, please email tracking@curtainwonderland.com.au, and our online team will investigate your claim and will get back to you within 2 business day.

    I realized the shipping address is incorrectly shown on the Tax invoice, what do I do?

    Please email e-reception@curtainwonderland.com.au immediately along with correct shipping address.

    1. If the parcel has not been dispatched, we will able to correct the shipping address.
    2. If the parcel has already been dispatched, there will be an additional $15 fee charged for redirection.
    3. It is your responsibility to ensure the shipping address is correct before checkout.

    Refund

    Does the shipping fee will be refunded for change of mind?

    For Change of mind refund, the shipping fee will not be refunded.

    Will the shipping fee be refunded for faulty or Wrong item received?

    Yes, if you decide to choose refund for the faulty or wrong item received instead of replacement, we will refund.

    How long does the refund process take?

    1. Once the refund request has been submitted, please allow up to 7 business day for processing.
    2. If you have not received your refund after 7 business day, Please send an email enquiry to Online.refund@curtainwonderland.com.au.

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